Return and Exchange Policy

Last Updated: November 2023

At Thriving Edge, we value your satisfaction and want to ensure a seamless shopping experience. Please review our return and exchange policy below to understand your rights and responsibilities when making a return or exchange.

1. Returns Eligibility:

We accept returns on eligible products within 30 days of the purchase date. To be eligible for a return, the item must be unused, in the same condition as received, and in the original packaging. Certain items, such as perishable goods, personalized items, and gift cards, are exempt from being returned.

2. Initiating a Return:

To initiate a return, please contact our customer service team at info@thrivingedgellc.com or 111-111-1111. Provide your order number, a detailed reason for the return, and any relevant photographs if applicable. Our team will guide you through the return process.

3. Shipping Costs:

Customers are responsible for shipping costs associated with returning items unless the return is due to an error on our part (e.g., wrong item shipped, damaged item).

4. Refunds:

Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 5 – 10 business days.

5. Exchanges:

We offer exchanges for defective or damaged items. If you need to exchange a product for the same item, please contact our customer service team to arrange the exchange.

6. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us within [number] days of receiving the product. We may request photographs or other documentation to assess the issue.

8. Non-Returnable Items:

Certain items are non-returnable, including:

• Perishable goods

• Personalized items

• Gift cards

9. Changes to This Policy:

We reserve the right to update or modify this return and exchange policy at any time without prior notice. Changes will be effective immediately upon posting to our website.

If you have any questions or concerns about our return and exchange policy, please contact our legal department at info@thrivingedgellc.com.

Thank you for choosing Thriving Edge. Your satisfaction is our priority.